Few days back I was just goofing about in system I stumbled upon really interesting feature of Windows 7 it is called … “Problem Step Recorder”. I am surprised that MSFT has not given it any short ‘n sweet name but rather strange and mouthful name … But as you can guess from it’s name it does exactly what it says, it records steps which can be used to reproduce any issue by support people.
Actually when it says “record” it doesn’t actually create some video but it take snapshot of each steps use do and compiles it in a MHT file. User can also enter comments in slides to provider detailed information to support guys. Even thought it has some fundamental limitations which might render it useless for some users ( like limitation of max. 25 screenshots, but again if you can’t repro issue in 25 steps then dude I don’t think anyone can help you) but for most of mere mortals this will be really great tool to support users.